Frequently Asked Questions

Everything you need to know about your Safiyaa experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.

How do I ensure I choose the correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our garments are designed for a tailored fit.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna for installment payments.

How should I care for my Safiyaa garments?

To maintain the quality of our fabrics, we recommend professional dry cleaning for most items. Specific care instructions are located on the inner label of every garment.

Can I cancel or modify my order after it has been placed?

Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and changes are no longer possible.